Manufacturing defect

In the case of a manufacturing defect, you can utilise our return and exchange policy. We want to assure you that the packaging of our products goes through a quality check process at our facility. However, we understand that unforeseen circumstances such as shipping mishaps or accidents may result in a defective product reaching you. In such cases, we are committed to replacing the defective item for you.

To initiate a return or exchange for a product with a manufacturing defect, please follow the steps outlined in our return policy. We request you to contact our customer support team and provide them with the necessary details regarding the defect. Our team will guide you through the return process and ensure that you receive a replacement for the defective product.

At Intenics, we value your satisfaction and strive to provide high-quality products. We apologise for any inconvenience caused by the manufacturing defect and appreciate your understanding. If you have any further questions or require assistance, please feel free to reach out to our customer support team.

Thank you for choosing Intenics, and we look forward to resolving the issue promptly and providing you with a satisfactory solution.

Not Working

In the case of a product not working, you can avail of our exchange or warranty services for your Intenics bollard light. We would also like to provide you with information regarding the warranty period. If your product stops working after 7 days or more from the date of purchase, we offer a warranty service to repair your bollard light. Within 14 days, we will ensure that your repaired bollard light is delivered back to your address. Additionally, if the condition qualifies for an exchange, we will replace the product accordingly.

At Intenics, all our products undergo a robust quality check process to ensure that they are free from any defects. However, in the rare event that an issue arises, we encourage you to seek assistance from Intenics Support. Our support team is here to help you resolve any problems you may encounter.

Product mismatch

In the case of a product mismatch or if you suspect that the received product is defective or not what you ordered, we want to assure you that you can confidently utilize our replacement and exchange policy. You can return the product and obtain the original item within 7 days, ensuring that you receive the correct product. We apologize for any inconvenience caused by the mismatch, and we want to emphasise that all Intenics products are shipped with great care and caution to ensure a smooth shipping process. They undergo a thorough quality check process before being dispatched.

However, if you have encountered such an issue, we are here to assist you. Please reach out to our support team, and they will be glad to help you find a solution.

At Intenics, we value your satisfaction and aim to provide excellent customer service. Should you have any further questions or require assistance, please do not hesitate to contact our customer support team.